1. Overview

This website is operated by ActivaWell. Throughout the site, the terms “we,” “us,” and “our” refer to ActivaWell. By accessing or using our site, you agree to be legally bound by these Terms, including any additional terms and policies referenced here or available via hyperlink.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction and are legally capable of entering into binding contracts.

3. Product Use Disclaimer

ActivaWell supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before beginning any dietary supplement program. By purchasing from us, you acknowledge and agree that use of our products is at your own risk.

4. Order Acceptance & Refusal

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability.

5. Returns & Refunds

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds, except in cases of damaged or incorrect items (see our Return Policy for details).

6. Shipping

Processing times are typically 1–2 business days. Shipping times range from 3–7 business days, depending on location. We may fulfill your order from warehouses in Europe, the U.S., or Asia. Shipping details and delays are subject to our Shipping Policy.

7. Subscription Terms

Some ActivaWell products are available for purchase on a subscription basis. By enrolling in a subscription, you authorize us to automatically charge your payment method at the chosen interval until you cancel. Subscriptions may be modified or canceled at any time by logging into your account or contacting our support team. Cancellations must be made prior to the next billing date to avoid additional charges.

8. Research Use Products Disclaimer (Applies to Select Products Only)

Some ActivaWell products are designated as experimental and are sold strictly for laboratory research use only. These products are not approved by the U.S. Food and Drug Administration (FDA), Therapeutic Goods Administration (TGA), European Medicines Agency (EMA), or any similar regulatory body. They are not intended for human consumption, veterinary use, or clinical applications.

No medical, diagnostic, or therapeutic claims are made or implied. These products are intended solely for lawful scientific investigation, innovation, and research. Any references to dosage, use, or effects are hypothetical, based on preclinical data or publicly available research, and do not constitute recommendations or endorsements.

Purchasers are solely responsible for ensuring the lawful handling, storage, and use of such materials within their jurisdiction and professional capacity. ActivaWell assumes no liability for any misuse, unauthorized application, or consequences arising from failure to comply with local laws and regulations.

By purchasing these items, you confirm that you have the necessary qualifications, facilities, and understanding to safely manage research-grade materials. Appropriate safety protocols must be followed at all times.

9. Intellectual Property

All content on this site — including text, branding, product descriptions, logos, and design elements — is the property of ActivaWell and may not be reproduced, distributed, or used without our prior written permission.

10. User Conduct

You agree not to use this site for any unlawful purpose or in a way that may impair its function or integrity. Any form of abusive, fraudulent, or unauthorized use may result in termination of your access.

11. Limitation of Liability

To the fullest extent permitted by law, ActivaWell shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ActivaWell operates. Any disputes shall be resolved in local courts of our operating jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page and take effect immediately upon publication. Continued use of the site signifies your acceptance of any updates.

14. Contact Information

For questions about these Terms, please contact us at:

ActivaWell
Email: support@activawell.com

Effective Date: June 2, 2025

At ActivaWell, we are committed to delivering your wellness products in a timely and reliable manner. Below is an overview of our shipping process, timelines, and important information for international customers.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation with tracking information.

Please note that all orders are processed automatically upon placement. In most cases, orders cannot be cancelled, modified, or changed once they have been submitted.

We appreciate your understanding and encourage you to double-check your order details, including shipping address and product selection, before completing your purchase.

Shipping Time

Shipping typically takes 3–7 business days, depending on your location and local carrier services. Delivery time may vary during peak seasons or due to unforeseen delays.

Fulfillment Locations

As an international brand, ActivaWell fulfills orders from multiple global warehouses. Your order may be shipped from one of the following regions based on product availability and delivery efficiency:

• Europe
• United States
• Asia

We aim to ship from the warehouse closest to your delivery address whenever possible.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order value. From time to time, we may offer free shipping promotions, which will be clearly indicated at checkout.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and local taxes, which are the sole responsibility of the customer. These charges are not included in the purchase or shipping price and may vary based on the laws and regulations of the destination country.

Import Compliance

ActivaWell is not responsible for ensuring that products comply with the laws or import regulations of your country. It is the customer’s responsibility to confirm that the products they are purchasing can be legally imported and possessed in their jurisdiction.

If your order is held, delayed, or rejected by customs or regulatory authorities, ActivaWell cannot be held liable for any resulting loss, confiscation, or return fees. No refunds will be issued for items that fail to clear customs due to non-compliance with local laws.

Delivery Issues

We strive to ensure that your order is delivered promptly and accurately. However, we are not responsible for failed or delayed deliveries resulting from incorrect, incomplete, or outdated address details provided by the customer at the time of purchase.

Phone Number Requirement for Delivery

In certain countries, delivery carriers require a valid phone number to complete package delivery or customs processing. Where such a requirement applies, it is the sole responsibility of the customer to provide an accurate and reachable phone number at checkout. ActivaWell cannot be held responsible for delivery delays, failed deliveries, or returned shipments resulting from a missing, incorrect, or unreachable phone number provided by the customer.

Please ensure that all shipping information is accurate and complete before finalizing your order. Any additional costs incurred due to reshipment or redirection of packages caused by address errors will be the responsibility of the customer.

If you experience any issues with your delivery (such as a lost or delayed package), please contact us at:

ActivaWell Support
Email: support@activawell.com

We will work with you and the shipping carrier to help resolve the issue as efficiently as possible.